TERMS AND CONDITIONS

Terms and conditions of transfer using Airport Transfer Budapest.

Airport Transfer Budapest - hereinafter referred to as Service provider.

General services
ONLY PRIVATE TRANSFERS (No sharing) - MEET AND GREET - DOOR TO DOOR - FIXED PRICES / NO ADDITIONAL CHARGES - BUDAPEST, COUNTRYSIDE OR NEIGHBOUR COUNTRY ROUTES - FREE BABY SEAT SERVICE ...

1. The aim of the airport transport service
Transferring passengers from and to Budapest airports (and other places) on public roads between the given destinations according to the prices defined in the price calculation table of transfer rates.
In addition transaction of other transfers not related to airports.

2. Operating hours
The transfer service is available throughout the whole year, 24 hours a day, in line with the departure and arrival times in the actual Liszt Ferenc Airport timetables.
Our online customer service may be contacted every day between 8 am and 10 pm.

3. Placing an order, method of concluding the contract
The contract is concluded when the service is ordered by the Passenger in written- in line with the Terms of transfer (online, or in e-mail) at least 24 hours before the time of pick-up, and the Service provider confirms/registers the order.
Passenger must confirm the booking confirmation letter by sending an SMS or a short call to the service provider’s phone number that is written in its confirmation letter.

Orders may be placed in the following ways:
- On our website, by filling in our online order form (http://www.airporttransferbudapest.co.uk )
- In e-mail with our Web Mail Form (http://www.airporttransferbudapest.co.uk/contact.php), by detailing the requirements of your transport

In case of orders placed at shorter notice, the Service provider can only fulfil them, if it has enough capacity and can therefore confirm the order.
Orders are confirmed in e-mail during customer service hours, and within 24 hours of receipt.
Should the customer not receive a confirmation of the order in e-mail or SMS by 6 pm on the day preceding the date of transfer, please write an email with our Web Mail Form (http://www.airporttransferbudapest.co.uk/contact.php).
For placing an order, the following details are needed: Headcount, Transfer route, ONEWAY or with RETURN (roundtrip) transfer (fill the checkbox), Transfer target or destination (hotel or address), Airline, Flight number, Exact time of arrive pickup, Exact time of departure pickup (if return), Address of return pick-up (if return), Passenger name, Mobil phone number, E-mail address of the customer, And any other special requirements in the Comments field, such as: baby carriage, bicycles, dog, etc.

Return transfer pick up time: As a guide, we recommend the return transfer pickup time is 3 hours before your flight departure. Please note, this detail is NOT your flight departure time!
Please calculate with the transfer time and the airport check-in time!

4. Cancellation or modification of the transfer contract by the Passenger
24 hours prior to the start of transfer, the order can be cancelled or modified free of charge.
Should the cancellation or modification take place at a later point, the Customer is obliged to pay 50% of the transfer fee.
In case of return transfers, when the time of the returning transfers changes, the passenger is obliged to notify the Service provider of the change 24 hours in advance by email with our Webmail Form prior to the time of return.
In case the passenger fails to notify the Service provider on time, the passenger shall note that the Service provider may only fulfil the transportation at a different time from the desired time, if this is not possible the passenger shall not claim any refund.
With the confirmation agreement you state that you don't have transfer reservation with same details with another transfer company at the same time. In case at the airport arrival hall trouble appears by a 3rd party, the compensation you have to pay is 50% of your booked and confirmed transfer price.

5. Transfer rates and payment
The prevailing transfer rates can be found on the Service providers’ website, where also further information can be obtained, and the exact fee is detailed by the Service provider in written in the confirmation of the order.
All prices are calculated for the exact route and with the selected passengers headcount. All bookings/transfers are PRIVATE with separated vehicle(s)! The transfer price total is valid for all selected persons (NOT per person!).
The passengers headcount determines the number of cars.
Every passenger counts as 1 person (from babies to adults)!
The transfer price is the total payable fee.
You can pay only in the selected currency directly to the Driver.
If you booked a roundtrip transfer (with return), you must pay the full transfer fee in one amount when you arrive. (This way we give 10% discount off the transfer price.)
The return route is without payment.
If the transfer price total is higher than 100 EUR, we ask for an advance payment -30% of the total amount.
The advance is payable by credit card. At arrival the rest of the transfer fee is payable by cash directly to the driver.

6. Free Services, Luggage
Baby seat: If you request a child seats when you book, the driver will carry a child seat. There is no extra charge for this.

Luggage: If you feel that you have an unusually large amount of luggage, please indicate it in the booking form comment field, and then we will send a larger vehicle, but note that it would cost more. (e.g. boxed bicycle, big oversized suitcases usually used for boat journeys, pram, etc.)
In case the Passenger(s) would like to take more bags than the hand luggage and two pieces of normal luggage (max. 20 kg/person), please inform the Service provider latest by the last day preceding the date of transfer.

Luggages is calculated in the transfer price:
Suitcase: Weight: max.20kg | Dimensions: 90x60x40cm | Amount: 1 piece/person
Carry-on baggage: Weight: max.10kg | Dimensions: 55x45x25cm | Amount: 1 piece/person

+Additional luggage fees: +Suitcase: 5EUR/piece | +Carry-on baggage: 3EUR/piece

7. Journey time, waiting time and cost
The Service provider will do its best to transfer the Passenger to the desired destination in safety and on time. When confirming the booking, the Service provider calculates the time needed for the journey and confirms the order and the time of pick-up accordingly. Passengers may count with a difference of +/- 15 minutes in Budapest transfers, and +/- 30 minutes in countryside transfers.
Service provider is not accountable for any delays caused by circumstances beyond its control (e.g.: closing and construction of roads, accidents, other unforeseeable obstacles), however will commit everything to avoid these.
We are always waiting for our Passengers on the arrival side of the airport, at the places reserved for this specific purpose, and as far as possible with holding up a board with the name of the Passengers on it.
At the return transfer pick up, the waiting time is free until 5 minutes. After the free 5 minutes every started 30 minutes waiting will cost is 3000 HUF. Please be punctual at the return pick up!

8. Responsibilities of the Service provider
Should any damages occur during providing the service, our company takes full responsibility and offers compensation if the resulting damages provably come from the fault of our company.
The Service Provider is obliged to pay compensation (up to the amount of the prepaid service fee) in case of any damages caused by return pick-up delays and false pick-ups resulting from the Service providers fault.
Service provider cannot be made responsible of any fault on the arrival (eg. failed meeting). Service provider cannot be made responsible however, if the Passenger gives incorrect or false pick-up details (date, time, address) or contact details (phone number, email) when placing the order.
In case of technical problems for which the Service provider cannot be blamed, Service provider is obliged to arrange the further safe transport of the passenger(s) to the desired destination at the Service providers own cost.
Any complaints with regards to luggage should be signalled by the Passenger to the driver on the spot.

9. Responsibilities of the Passenger(s)
Passenger is directly responsible for any damages caused during the journey to a third person or to the car.
When using our transportation services, Passenger obliges himself/herself to use it only when his/her health state permits it, does not suffer from contagious illnesses that could endanger the other passengers, and is not under the influence of alcohol or drugs.
Should any of the above occur, the Passenger could be excluded from the transfer.
No objects can be transported in the cars that endanger the soundness of the other passengers or that endanger damage or soil the car.
Furthermore the transportation of dangerous, corrosive, toxic, and flammable materials, as well as weapons, cutting or stinging tools is also prohibited.
Passengers may use the transfer service at their own risk.
The customer accepts and acknowledges the terms of transfer when placing an order.
When the customer orders the service for more passengers, he/she places the order in the other passengers name, therefore concludes the contract in their name as well.

Thank you for choosing our services.

Budapest 2012. - All rights reserved ATB.